{"id":9193,"date":"2026-01-06T10:34:52","date_gmt":"2026-01-06T09:34:52","guid":{"rendered":"http:\/\/everlivio.com\/?page_id=9193"},"modified":"2026-01-06T12:14:47","modified_gmt":"2026-01-06T11:14:47","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/everlivio.com\/?page_id=9193","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"\n<div class=\"wp-block-columns rounded-md py-10 has-ink-color has-silver-background-color has-text-color has-background has-link-color wp-elements-1 is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-center has-large-font-size\"><strong>Frequently Asked Questions<\/strong><\/h1>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>At Everlivio, your privacy is very important to us. We follow the General Data Protection Regulation, which protects the personal data of customers in the European Union.<\/em><\/p>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\"><strong>Cookies &amp; privacy<\/strong><\/h2>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div data-autoclose=\"true\" data-block-name=\"woocommerce\/accordion-group\" data-wp-context=\"{&quot;autoclose&quot;:true,&quot;isOpen&quot;:[]}\" data-wp-interactive=\"woocommerce\/accordion\" class=\"wp-block-woocommerce-accordion-group flex space-y-4 flex-col is-layout-flow wp-block-woocommerce-accordion-group-is-layout-flow\">\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-1&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-1\" class=\"accordion-item__toggle\"><span>Does your website use cookies?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-1\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-1-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Our website uses cookies to improve your experience. Cookies are small files placed on your device that help websites function correctly and remember your preferences.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-layout=\"{&quot;type&quot;:&quot;default&quot;}\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-2&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-2\" class=\"accordion-item__toggle\"><span>Why we use cookies?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-2\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-2-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list list-disc list-inside\">\n<li>To keep items in your shopping cart<\/li>\n\n\n\n<li>To analyse website traffic and improve performance<\/li>\n\n\n\n<li>To remember preferences such as language<\/li>\n\n\n\n<li>To help protect the website from fraudulent activity<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-3&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-3\" class=\"accordion-item__toggle\"><span>Which types of cookies do you use?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-3\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-3-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list list-disc list-inside\">\n<li>Essential cookies that are required for basic site functions<\/li>\n\n\n\n<li>Performance cookies that help us understand how visitors use the site<\/li>\n\n\n\n<li>Preference cookies that remember your settings<\/li>\n\n\n\n<li>Marketing cookies that show relevant content or promotions<\/li>\n<\/ul>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">You can adjust your cookie settings at any time throughout your browser preferences.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-4&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-4\" class=\"accordion-item__toggle\"><span>How is my personal data protected?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-4\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-4-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Your personal details are protected through encrypted connections. Everlivio fully complies with GDPR regulations regarding data handling and storage.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\"><strong>Products &amp; authenticity<\/strong><\/h2>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div data-autoclose=\"true\" data-block-name=\"woocommerce\/accordion-group\" data-wp-context=\"{&quot;autoclose&quot;:true,&quot;isOpen&quot;:[]}\" data-wp-interactive=\"woocommerce\/accordion\" class=\"wp-block-woocommerce-accordion-group flex space-y-4 flex-col is-layout-flow wp-block-woocommerce-accordion-group-is-layout-flow\">\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-5&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-5\" class=\"accordion-item__toggle\"><span>What products does Everlivio sell?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-5\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-5-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We currently focus on Pok\u00e9mon cards and sealed products. As our shop expands, we will add more trending items that our community requests.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-6&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-6\" class=\"accordion-item__toggle\"><span>Are the products authentic?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-6\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-6-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. All Pok\u00e9mon products are sourced from verified distributors and are one hundred percent genuine.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-7&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-7\" class=\"accordion-item__toggle\"><span>Does Everlivio check orders before shipping?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-7\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-7-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Every order is carefully checked before shipment to ensure accuracy and quality. We also provide full support if you have any questions about your purchase.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\"><strong>Ordering &amp; payments<\/strong><\/h2>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div data-autoclose=\"true\" data-block-name=\"woocommerce\/accordion-group\" data-wp-context=\"{&quot;autoclose&quot;:true,&quot;isOpen&quot;:[]}\" data-wp-interactive=\"woocommerce\/accordion\" class=\"wp-block-woocommerce-accordion-group flex space-y-4 flex-col is-layout-flow wp-block-woocommerce-accordion-group-is-layout-flow\">\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-8&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-8\" class=\"accordion-item__toggle\"><span>What payment methods do you accept?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-8\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-8-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We offer several secure payment methods such as card payments and other trusted EU payment providers.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-9&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-9-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-9\" class=\"accordion-item__toggle\"><span>Can I contact Everlivio for product advice?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-9\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-9-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Our team is happy to help you choose the right products or answer questions.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-10&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-10-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-10\" class=\"accordion-item__toggle\"><span>What if I have questions or feel unsure about a product?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-10\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-10-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you ever feel unsure about a product or need additional information, our support team is always ready to assist you.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\"><strong>Shipping &amp; delivery<\/strong><\/h2>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div data-autoclose=\"true\" data-block-name=\"woocommerce\/accordion-group\" data-wp-context=\"{&quot;autoclose&quot;:true,&quot;isOpen&quot;:[]}\" data-wp-interactive=\"woocommerce\/accordion\" class=\"wp-block-woocommerce-accordion-group flex space-y-4 flex-col is-layout-flow wp-block-woocommerce-accordion-group-is-layout-flow\">\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-11&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-11-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-11\" class=\"accordion-item__toggle\"><span>Where do you ship from?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-11\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-11-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We ship all orders from within the European Union. This ensures smooth delivery and no unexpected customs fees for EU customers.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-12&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-12-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-12\" class=\"accordion-item__toggle\"><span>How long does shipping take?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-12\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-12-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">EU orders typically arrive within two to seven working days. You will receive tracking details when applicable.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-13&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-13-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-13\" class=\"accordion-item__toggle\"><span>Will I receive tracking information for my order?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-13\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-13-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. As soon as your order is shipped, you will receive an email with tracking details so you can follow your delivery.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-14&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-14-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-14\" class=\"accordion-item__toggle\"><span>How are Pok\u00e9mon products packed for shipping?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-14\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-14-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">All Pok\u00e9mon products are packed securely to protect them from damage during transit.<br>If your package appears damaged on the outside upon arrival, we recommend taking a photo before opening it. This helps us assist you quickly if an issue arises.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-15&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-15-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-15\" class=\"accordion-item__toggle\"><span>Do I have to pay customs fees if I live outside the EU?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-15\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-15-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">For customers outside the European Union, additional customs duties or import taxes may apply depending on your country\u2019s regulations.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\"><strong>Returns &amp; refunds<\/strong><\/h2>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div data-autoclose=\"true\" data-block-name=\"woocommerce\/accordion-group\" data-wp-context=\"{&quot;autoclose&quot;:true,&quot;isOpen&quot;:[]}\" data-wp-interactive=\"woocommerce\/accordion\" class=\"wp-block-woocommerce-accordion-group flex space-y-4 flex-col is-layout-flow wp-block-woocommerce-accordion-group-is-layout-flow\">\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-16&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-16-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-16\" class=\"accordion-item__toggle\"><span>Can I return my order?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-16\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-16-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. EU customers have a fourteen day withdrawal period. Products must be returned in original condition. Sealed boxes must remain unopened.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-17&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-17-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-17\" class=\"accordion-item__toggle\"><span>How do I start a return?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-17\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-17-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">To start a return, simply contact us within fourteen days after receiving your order. We will guide you through the return process.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-18&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-18-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-18\" class=\"accordion-item__toggle\"><span>What condition must returned products be in?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-18\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-18-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Returned products must be in the same condition as received.<br>Sealed Pok\u00e9mon products must remain unopened to qualify for a full refund, as opening the packaging affects the product\u2019s value.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-19&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-19-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-19\" class=\"accordion-item__toggle\"><span>When and how will I receive my refund?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-19\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-19-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect the returned item, we will process your refund within a reasonable period.<br>Refunds are issued to the same payment method used at checkout.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-20&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-20-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-20\" class=\"accordion-item__toggle\"><span>What if my order arrives damaged or incorrect?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-20\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-20-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged or incorrect item, please contact us immediately and include a clear photo of the issue.<br>We will either replace the item or issue a full refund.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div data-block-name=\"woocommerce\/accordion-item\" data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{&quot;id&quot;:&quot;woocommerce-accordion-item-21&quot;,&quot;openByDefault&quot;:false}\" data-wp-init=\"callbacks.initIsOpen\" class=\"wp-block-woocommerce-accordion-item p-3 rounded-md border-2 border-silver border-solid is-layout-flow wp-block-woocommerce-accordion-item-is-layout-flow\">\n<h3 data-block-name=\"woocommerce\/accordion-header\" data-font-size=\"medium\" class=\"wp-block-woocommerce-accordion-header has-medium-font-size accordion-item__heading is-layout-flow wp-block-woocommerce-accordion-header-is-layout-flow\"><button aria-expanded=\"false\" aria-controls=\"woocommerce-accordion-item-21-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"woocommerce-accordion-item-21\" class=\"accordion-item__toggle\"><span>Who pays for return shipping?<\/span><span class=\"accordion-item__toggle-icon has-icon-plus\" style=\"width:1.2em;height:1.2em\"><svg width=\"1.2em\" height=\"1.2em\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\"><path d=\"M11 12.5V17.5H12.5V12.5H17.5V11H12.5V6H11V11H6V12.5H11Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"woocommerce-accordion-item-21\" data-wp-bind--inert=\"!state.isOpen\" id=\"woocommerce-accordion-item-21-panel\" role=\"region\" data-block-name=\"woocommerce\/accordion-panel\" class=\"wp-block-woocommerce-accordion-panel\"><div class=\"accordion-content__wrapper is-layout-flow wp-block-woocommerce-accordion-panel-is-layout-flow\">\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Return shipping costs are covered by the customer unless the item arrived damaged or incorrect. In those cases, we will cover the return shipping costs.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions At Everlivio, your privacy is very important to us. We follow the General Data Protection Regulation, which protects the personal data of customers in the European Union. Cookies &amp; privacy Products &amp; authenticity Ordering &amp; payments Shipping &amp; delivery Returns &amp; refunds<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9193","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/everlivio.com\/index.php?rest_route=\/wp\/v2\/pages\/9193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/everlivio.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/everlivio.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/everlivio.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/everlivio.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9193"}],"version-history":[{"count":49,"href":"https:\/\/everlivio.com\/index.php?rest_route=\/wp\/v2\/pages\/9193\/revisions"}],"predecessor-version":[{"id":9242,"href":"https:\/\/everlivio.com\/index.php?rest_route=\/wp\/v2\/pages\/9193\/revisions\/9242"}],"wp:attachment":[{"href":"https:\/\/everlivio.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}